Refund Policy

The personal AI dream reading is digital content that is generated and delivered automatically, usually within about a minute of your payment being confirmed.

By completing your purchase, you explicitly request that we begin providing this digital content immediately, and you acknowledge that doing so means you lose any statutory right of withdrawal (the "cooling-off period") that would otherwise apply to the purchase of digital content under EU/UK consumer protection law, once delivery has started.

Because of this, we do not offer refunds once a reading has been generated and delivered to your result page, except:

If a technical failure on our side means your reading was never generated at all (your result page shows a failed status) — contact support@somnovis.comwith your order number and we'll issue a refund or regenerate your reading, at our discretion. Or where required by applicable law.

If you believe there's a genuine problem with your order, email support@somnovis.comwith your order number (shown on your result page) and a description of the issue, and we'll look into it.

Since Paddle.com Market Limited is the Merchant of Record for your payment, any refund is processed back through Paddle to your original payment method.